Frequently Asked Questions
Products
Q: What are Nambé Design products made from?
A: Our signature metal alloy is a proprietary blend, primarily consisting of aluminum and other metals, crafted to be exceptionally durable, non-porous, and dishwasher safe.
Q: Are Nambé Design pieces dishwasher safe?
A: Yes, all of our metal alloy products are fully dishwasher safe. We recommend placing them on the top rack. Please refer to individual product care guides for other materials.
Q: How should I care for and clean my items?
A: For our metal alloy, mild soap and warm water or a standard dishwasher cycle is perfect. Avoid abrasive cleaners or pads. For products incorporating other materials like wood or crystal, please consult the specific care instructions provided.
Q: Are the products suitable for oven, microwave, or stovetop use?
A: No. Nambé Design items are not designed for use on stovetops, in ovens, or in microwaves. They are intended for serving, not for cooking or reheating.
Ordering & Shopping
Q: How can I check the status of my order?
A: Once your order ships, you will receive an email with a tracking number and a link to monitor your shipment’s progress.
Q: What payment methods do you accept?
A: We accept all major credit cards, including Visa, Mastercard, American Express, and Discover. Payment is processed securely at the time of order.
Q: Do you offer gift wrapping or packaging?
A: All Nambé Design items are presented in distinctive, high-quality packaging suitable for gift-giving.
Q: Can I modify or cancel my order after placing it?
A: Please contact Customer Service immediately. We process orders quickly, so we cannot guarantee changes can be made once an order is placed, but we will make every effort to assist you.
Policies
Q: What is your return policy?
A: We offer returns within 30 days of delivery for items in new, unused condition with original packaging. A Return Authorization is required. Please see our full Return Policy for complete details and instructions.
Q: Do you ship internationally?
A: Currently, we only ship orders within the United States.
Q: Where can I find information about shipping options and costs?
A: Available shipping methods and any associated costs are calculated and displayed during the checkout process. For more details, please review our Shipping Information page.
Q: Who should I contact if I have a question not answered here?
A: For all other inquiries, please reach out to our Customer Service team for prompt assistance.